I typically go to the Canes in Glendale and have had nothing but great experiences with the managers and cashiers. I live in Surprise and when I found out they were building one out here I was so excited.
Unfortunately, the Canes in Surprise is a let down compared to the Glendale location. Every time I make substitutions to a meal the cashiers have no idea how to ring it up and it takes 5-10 minutes to find a manager and train them on the spot on how to make substitutions to my order. This has happened many times already.
The next problem I have with this location is their "sweet tea". The tea at the Glendale location is ALWAYS sweet and never disappoints. The tea at the Surprise location is hardly sweet and sometimes tastes as if they didn't sweeten it at all. Overall it's very unsatisfying compared to other locations. The sweet tea is a big reason why I go to Canes so it's just disappointing.
The last issue I have with the Canes in Surprise is the management. The other night I went to Canes and ordered a box combo with a large sweet tea. Again, the cashier did not know how to do substitutions on an order so it took 5 minutes to ring up the order. When I go to the window and got my food I tasted the sweet tea and sure enough, it wasn't sweet at all. I asked kindly if they could replace it with sweet tea and the manager was standing there. He said to the cashier, "can you just give them sugar packs?" This was horrible customer service and I was not happy with the entire experience. What should have took 3 minutes took 15 and I left unsatisfied as usual when coming to the Surprise location.
I love Canes, I am just not a fan of the Canes in Surprise. I will continue to go to their location in Glendale as they never disappoint.