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  • Let me begin with the positive. The communication was good with Hilco and I have used them before when my AC went out, they were a contractor that my home warranty company used. They were also listed on the APS qualified contractors list. Now to the negative; beware of hidden fees with this company! They came out and looked at my house and AC and recommended a few different units. Without going into the attic they quoted me a price giving me a ceiling and a floor price. The ceiling was advertised as the maximum cost. They came back a second time and went into the attic. At this point they said it was going to need additional duct work and the max price would need to be increased by $170. Ok, sounds fair. They told me the price prior to the work and I agreed to it. The day they came to do the install, I was at work and my wife was at home. They told her that the wiring was bad in my attic and would not support the new unit. I do own a house built in the 50's. She asked what the price would be to run new wire and they didn't have an estimate but told her that it would be a major safety issue to use the existing wire. This is where you have to watch this company. When I got home Brian told me about the wire. He said he wasn't going to charge me for labor and would only charge me for materials. I asked him how much and he said he wasn't sure until he got back to the office. They came back a few days later to finish the install and the price for the wire was over $400 to run 75 feet of new electrical wire. I called my electrician and he said the wire should not have been more than $100 even with a mark up. When I called Brian at Hilo back he said there was a mistake with the invoice and that $85 of it (labor) should not have been charged. They sent me back a check for $85. People, trust me, they charged me $300 for wire without quoting me in advance. That plus the metalwork was 570 above their max quoted price. 10% hidden fees. Despite that, I'm still giving them two stars because the work they did was solid and many of their employees were friendly and non intrusive. I'm not saying not to use them. I'm saying to get the price guaranteed before you do work with them. They will throw in costs when you are already underway. I'm opening a case with the Better Business Bureau for the over $400 in non quoted electrical charges.
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