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  • I had called this pharmacy on Wednesday night probably 8:40 pm to see if they could fill a prescription for me that I had forgotten back from Arizona. They said they were closing and 9 pm and wouldn't be opened until Friday morning. They referred me to a 24-hr CVS near Las Vegas Blvd and Windmill. That location couldn't fill the prescription initially because in their system they showed that this Rainbow location filled the prescription and charged my insurance company. Great. So though the Rainbow location referred me to the other 24-hr CVS, why did they put in their system they filled it? Then, on Thanksgiving morning I get a text from this CVS saying my prescription is filled at this location. I called, but the phone system said they were closed. Why then did you send me a text saying my prescription was filled and I could pick it up? Annoying. So then finally today, Friday morning I went to go pick up my prescription that I really needed on Wednesday, that the 2 texts I received saying it was filled. When I got to the pharmacy, which I chose not to go through the drive-thru and walked inside instead, in case there were any problems. Though I was able to immediately go to the counter, I had to wait awhile because the associate could not find my prescription. They hadn't filled it. So why did their system send me 2 reminders saying it was filled and the 24-hr CVS said their system said the Rainbow store filled it and charged the insurance? Finally they filled it, after about a 10 minute wait for them to actually get the medication. My beef was not that they weren't opened on Thanksgiving, which I understand, but it's because it kept saying it was filled when they never actually filled the prescription. That's really screwy and they prevented another pharmacy from filling it because they already filed it with the insurance company, forcing me to come here. They shouldn't say they filled a prescription if they didn't really.
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