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  • UPDATE: I am STILL getting harassing E-mails from "Ed West" in customer service with threats of legal action and accosting statements because I wanted to write a review to expose the interactions between us. (photos attached) READ THE OTHER REVIEWS: Ed West is mentioned as abusive and berating in several reviews. Obviously, he is the only customer service option at this company. It just won't end! It's very concerning that a company who is intended to assist with legal matters is threatening their customers with legal action against them. These companies should not be allowed to bully their customers into keeping quiet about their terrible experiences. I have filed with the BBB and I hope NO ONE ever has to have this experience again. At this point, I cannot even continue my service with the company because Ed West feels so completely aggressive and harassing that I'm no longer comfortable doing business with them. I asked to be assigned another rep and was ignored. (I think he's the only rep) PLEASE DO NOT USE! I have never in my life been treated so poorly by any company. I've attached our ACTUAL E-mail exchange so that you can see why I truly felt insulted and berated by this company. This is meant to help people navigate the legal system in a very vulnerable time in their lives, instead they are rude, unhelpful and even threatening. There are plenty of other compassionate and helpful services, go elsewhere. I'd have paid three times as much to work with a company who actually cares how they treat people.
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