I was so excited to go there.Because my hometown in Japan has GYU-KAKU as well and i loved Gyukaku.
But I was disappointed this Gyukaku.
We ordered beef tongue.Normally the rule in Japan when someone order beef tongue, We eat first before another meat.while the pan is still clean.so,we can enjoy them with juice of lemon.
We went to there twice.
Both time, they brought another meats before the beef tongue. Even last time who served us was Japanese server.
He didn't bring tongue first.That Japanese server was always talking with another customer who looks his friend and busy talking and we couldn't be served when we needed to ask something .
The rice was sooooooo hard.I usually want to enjoy the bbq with rice.So we don't need to order a lots of meat and we can stay healthy.
But with that hard rice we had hard time.
I Also have 1 year baby she can't eat super hard rice.
So I asked if i can change to the another rice but he told me he can't. But he told me he can put the microwave again.
I didn't know that first rice was microwaved.I don't like microwaved rice.
Also he microwaved till hard rice.It makes rice more dry.
I finally asked hot water to put on the rice to make soft.
That was not totally my way to eat bbq.I couldn't enjoy this Yakiniku at all.
Finally he didn't charge the rice when I explain that I couldn't enjoy without rice. And I said it wasn't his fault. That is the owner's fault who doesn't know what is the rule for yakiniku(bbq).They just want to make money with pricy price.I feel this owner is not honest.
I will not come back there until owner change completely his or her mind.I want to tell you Gyukaku in Japan is totally different so please go to Gyukaku in Japan or another franchise Gyukaku.I don't recommend this Gyukaku.Thank you!!!!