Went to the Scottsdale location with a Groupon that was for a 60 min massage. I made sure I came 20 min early in case I needed time to change for the therapist. I ended up waiting in the lobby right until my appt time, which was fine because I assumed the 60 min would start once my therapist staryed massaging. About 15 min had past by the time she got started and she stopped right at the hour which meant I only got a 45 min massage (which was only average quality). I complained at the front desk but never heard from the manager or anyone so I wrote Groupon and got a refund. Never went back.