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  • This will be the final update to exemplify the kind of customer service Fulton Homes provides. I only post this so that potential new buyers can see the truth about what kind of company Fulton Homes truly is. Turns out they are NOT the "Honest" and "Quality" company they advertise themselves to be, the reality is they are the polar opposite! After waiting for two weeks to get a response to a simple question, I sent Fulton another message asking them why they had stopped communicating with me. They replied that they were not ignoring me (even though they failed to respond to my question for over two weeks and in the five responses they gave me prior NONE of them answered my simple question). They insisted that Fulton Homes never ignored me (even though we have never received any communication from any Fulton Homes administration in response to our customer service survey and a complaint email that we had sent to Jeff Nadreau (Director of construction) asking specifically for feedback and a response). Lastly they said that once I had posted my "scathing Yelp review" they were no longer "comfortable" communicating with me and that the reason they stopped communicating with me was that I couldn't be satisfied. Here's the reality and I have seen this in previous complaints that have since been deleted because the one thing Fulton Homes is phenomenal at is hiding the truth about how terribly they build homes and how terribly they treat their customers. We came to Fulton because of the promises they made on their website that they are the builders that care about "quality" and "customer service" and that they are an "honest" home builder. In our experience almost EVERYTHING Fulton promised us either in their advertising or verbally was all a lie. They conveniently write you off as being unable to satisfy you when they get confronted with the truth. It's insane to think that in 2017 you can pay hundreds of thousands of dollars to a supposedly honest company for a product and experience and then be totally screwed over with absolutely no recourse. They have pockets too deep so it useless going into litigation with them. Pinal County uses 6 year old building codes so technically they get away with building poor quality homes that are not up to today's codes and there is nothing you can do about it because "technically" they meet code. When you talk to the registrar of contractors there is nothing that can be done because "technically" they meet the minimum standards for construction. The problem with all of this is that when we bought this home we were told it would be QUALITY, we weren't sold a minimum standards, minimum code home, we were sold a "QUALITY" home. Apparently that used to mean something because Fulton HAD a good reputation but now Fulton has abandoned all morality and are there to make as much money as possible all the while screwing over their paying customers. Look and see how they remove negative reviews and only post positive ones so they can con other families into wasting their money on a minimum standard low quality Fulton Home. Look and see their BBB ratings, D-, but don't let that get in the way of "they're proud to build, you're proud to own" slogan. We had specific concerns and questions and have just been ignored and told that "we can't be satisfied" when no attempts at satisfying us have been made, nor have they addressed any of those specific concerns. Do yourself a favor and stay far away from Fulton Homes!!!
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