AVOID - FRAUDULENT and I'm not even through the application process. Zipcar charged my credit card before I was even through the application process online. I have a Yukon license that can't be verified right away and the steps I would need to take were off putting enough that I stopped the application process mid-way through. I then saw that zipcar had already charged $25 to my account! I phoned - it is nearly impossible to speak to a live person - and when I got through they said that was their "application fee". Total BS. I asked to speak to a manager, was 'transferred' and then disconnected. I subsequently researched online and saw that this company has been hit with multiple billing practise complaints. Don't trust these crooks with any personal information.