| rev:text
| - I could not be more disappointed with my experience at SFYS.
I went for a fitting at SFYS, and based on the associate's advice and recommendations, I purchased three bras. When I started wearing two of them, the back straps really rode up. I went back to the store, bras in hand, and spoke with a manager about it. I wasn't expecting it to be a big deal; I figured they would just have me try on the smaller band size and would do the exchange. I was so wrong. I was told that they cannot guarantee how a bra will fit once a customer leaves the store, that it was only my "personal preference" that the back straps not ride up, and that because I had already worn them, the only thing they could do for me was to have their tailor take in the straps. I was shocked that the only solution they offered me was to have the $150 bras that I had JUST been fitted for cut up and re-sewn. I left.
I sent an e-mail to the SFYS customer service department (a.k.a. a dude named Sean), explained the situation, and was still hopeful that this could be resolved. He responded that he "thoroughly reviewed all aspects of [my] fitting" and "determined that [I was] not misfit", and that they could not offer me an exchange on the two bras that I had worn. I'm pretty sure that asking the associate who did my fitting if my fitting was accurate does not qualify as a "thorough review", and it was clear by the way he ended the e-mail that it all came down to $ anyway. I think it's a great policy to not re-sell intimate apparel once it's been worn; but, to have the customer who relied on their associate's bad advice take the hit for it? Come on.
They did agree to exchange the one bra that I had washed, but hadn't worn - and they re-tagged it for sale... At that time, I asked if there was anyone else besides Sean that was in a position to help me. I was advised that there wasn't, but that I could try e-mailing him again. I did, and got a response saying that "customer service is of the highest importance" to them, they "feel bad" that I am going through "this situation" with them, and that I should keep wearing the bras and allow their "expertise to shine through over time". Such BS.
Bottom line: SFYS does not guarantee the fitting service that they provide. When a problem arises with fit, they take absolutely no responsibility for it, and add insult to injury by passing the blame/responsibility on to the customer.
Advice for other (potential) customers:
(1) Don't shop at SFYS - there are many other bra fitting stores in T.O. that actually care about their customers and the quality of service they provide.
(2) If you do shop at SFYS, and have a problem with fit once you leave the store, remember that they do not value honesty (telling them that you wore the bra) or accountability (taking responsibility for their mistakes) - just the bottom line (whether they can re-sell it).
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