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  • We've lived as a tenant in a McKenna managed property for about two years. One of our exterior door locks have been broken since we moved in. Never fixed. We submitted 4 work tickets last month & only 1 has been fixed so far. (One of the four items is the air conditioner and I live in Las Vegas which gets super hot, so it's kind of important.) Since we've been waiting a month now for these issues to be addressed, I called in McKenna for an update. I'm not mad. I'm not argumentative. I just want an update. Suddenly I was being attacked because it was my fault for not letting her know that I haven't received any phone calls from the repair vendors. Nice. Blame the customer. "I'm calling you now." I exclaimed in my defense. "Now Kia" I continued, "don't try turning this on me." to which she replied, "My name is Kera." Now I admit, this is where I got annoyed. I don't care what your name is at this point. "So you as the 'management company' do absolutely no follow up to repairs once they are submitted.' to which Kera replied, "That is correct." I snidely came back to her saying that I would be sure to note that in my review, to which she said to do that. So here it is. Done. Now to Kera's credit, the phone number that was on file was not mine, so I am sure these companies have tried & given up on trying to reach us to repair these issues. I wasn't even mad that they weren't fixed yet, I just wanted an update. I was rightfully disappointed in the lack of follow through and the need she felt to attack me. It was just not called for. Let's face it. Management companies don't have the best reviews because the end-user, in this case the tenants, are not their customers. The property owners of their properties are their customers. The property owners sign into contracts and pay them. We've never even met our property owner, so we couldn't even comment to him on satisfaction of our management of his property even if we wanted to. As a result, management companies don't have to provide a high level of professionalism or customer service to their tenants and I don't see this changing anytime soon.
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