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  • It would be 5 stars for the delicious, inexpensive food and the huge portions of their lunch specials (big enough for at least two people) for under $5. The food is always hot and tasty! I always recommend it to my friends and they all love it too. The building is kind of gross looking but the food is soooo good! There are only 2 thing that are not as good as they should be.One is the wait even if you order over the phone and they say it will be 10-20 mins and you get there in 20-25 mins and they still make you wait another 15 mins like they are just getting to your order. The reason to call ahead is to have the order ready when you arrive. This happens every time we order. And quite often the orders are not correct. SO, you always have to check the details of your order before you leave. Second, some of the women who work at the counter are incredibly rude like they dont care if anyone ever comes back to their restaurant. Their service is bad enough to the point that if their food wasn't incredible my family and friends wouldn't go there. The Asian women behind the counter are always friendly and smiling and I pray that they are working when we go there (and not the rude woman and her daughter who we think may be the owners.) I wish those two cared about customer service at all. You shouldn't go into a restaurant feeling like you should have to provide the staff with customer service so you get your order straight and so you dont get snide comments from the staff because of their mistakes. It's kind of ridiculous. Yes to me this is the fatal flaw with Chen & Wok. That is what took the 5th star! BUT! I will absolutely still keep going there because the food is soooooo good and I will still keep praying that the nice Asian ladies will be behind the counter so that I will get decent customer service.
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