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| - Ok so I get a message from Yelp headquarters about my follow-up review being outside the guidelines so I will update what my original follow-up was so they can fall within these precious parameters, still leaving the integrity of the review in tact.
Since my not-so-good-english-speaking sister in-law for obvious reasons is unable to write a review, I thought it would be acceptable to write first hand the spectacle that went down as I physically WITNESSED the transaction.
In my flagged review, I didn't elaborate that I was the one who picked her up and was at the "salon" with her when she was paying, so I am hoping this stays up to INFORM people who are looking at getting their nails done here. I would like to note that my genius brother was the one who took her there...this crap wouldn't have happened on my clock.
To sum it up she was overcharged and I suspect it was because she spoke in broken english, she was paying upon my arrival so I didn't know exactly what the total was but I assumed it would be in the $60-65 range as it was supposed to be a french acrylic set. After I saw her hand over a c-note, and get no change back I asked them what she got done, thinking that was insane! The tech, realizing that I was on to them, started to less than eloquently explain "all" the extra add ons she wanted (ie, gel overlay and whatnot), and that her bill was $90 (not including tip)! For a set of French tip nails with no artwork, nothing fancy, nothing "extra" in fact some were crooked! And I firmly believe they WERE NOT gel! I have been getting my nails done for years and only use acrylic and let me tell you, they looked no different than my $45 set! At this point I wasn't about to create a scene when I already was privy to their business practices first hand. An expensive lesson learned for my immigrant S-I-L.
I decided that this advantage taking of my FOB sis-in-law was not right, so I picked up the phone the next day and inquired about their pricing. According to Tina (the owner) who I personally spoke with; stated bill should be around $70 for gel, and closer to $50 for acrylic WITH gel overlay which is what she received. So what was she charged another $40 for? I suspect she was charged for gel and they tacked on the tip. I added a price list from their menu to illustrate exactly how their pricing works and what was paid, its obvious there is a discrepancy somewhere in how they calculated a $90 service on a $50 set (see circled).
Shame on you...with all your "glowing FILTERED" reviews, it will only be a matter of time before you are inspected by the health board for your lack of sanitation between clients or a warrant a complaint to the BBB about your shady business practices before they shut you down for good. Though, I am glad to see that measures have been taken to better the business,(from reading other reviews here) that they are taking into consideration what clients are saying and trying to do things right.
This is my experience and I do not take kindly to being called a liar, or to actually believe that a set of nails depends on how big/small your nail beds are and that because your prices are higher, you carry a better product and people like me, who know a thing or two about artificial nails, would be considered cheap, sorry...I may be cheap but I am not stupid. Sorry, no dice, but good try! I know that almost all nail salons in Calgary purchase all their nail products from a place called "Supply and Apply" or "Alberta Beauty Systems" and they all sell it to the the same salons, being high end or the slums. I do not know these people personally, but I know enough of what I have seen to never come back or recommend LaBelle.
BTW having friends who are in the industry is helpful when push comes to shove.
All in all screwing with anyone who is obviously new to the country out of $10, $20, $30 or $40 is theft; also she never got her receipt as she paid in cash, so we all know where the money went. Revenue Canada may be paying Labelle a surprise visit. Screwing with people out of $10 who are new clients living in the area is just TACKY. RE: Morgan D having to pay an extra $10 for a bottle of nail polish that costs about $12 in total at Glamour Secrets is accurate. This was the Shatter series (also, Katy Perry had a series of a similar product) which is no longer available but I know for a fact that they over-inflate the cost at Labelle, even their OLD OPI series costs more here than most other salons. An excellent business model if I have ever seen one.
THE BAD FILTERED REVIEWS ARE ALL ACCURATE, its unfortunate that several of them are filtered, thus raising their star points way higher then they should be. Keep the rebuttals up, they don't sound obvious at all where they are coming from!
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