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  • Attempted to have lunch at this location today wasted over an hour and left hungry and frustrated!!! It's a shame bc I have eaten at HB in the past and I do like the food however, this one is clearly so poorly managed it's a shame. When we arrived there was only 1 group ahead of us that had ordered and was waiting for someone to make their salads. My Husband ordered a salad and proceeded to wait with them. He arrived at our table sometime later surprised that the kids and I still had not received our burgers,fries & shake. He said he figured we would be done eating it took so long for his salad! Waited another 15 mins then went to find someone to ask - had to wait behind another woman complaining about her wait. Was told by a confused teenager that it would be just a few more mins and when I asked she gave me my daughters shake which she just pulled out of the fridge! Went up 2x more during the hour wait- by now my husband had long finished his huge salad. Went up again and they brought us one burger - no explanation not even 1/2 our order! Meanwhile the table behind us who I watched come in well after was served! Went back again and attempted to get someone's attention at which point the confused girl said "oh yeah it's coming"as she shifted thru about a dozen receipts on the counter! I said forget it I want a refund and I will take the kids elsewhere and feed them! She said ok hold on and never returned. Meanwhile the manager was refunding another customers $ who was walking out without food! Waited at the counter after he left - finally asked again a girl making salads the please get me a manager! Finally she came out I said I've waited over an hour and don't even have 1/2 our food to which she replied she was sorry - I asked for a refund and she did give me my money back. As we left another couple (that came in after us) said to us as left 'we gave up too 40 mins and I just saw them put our burger on the grill!" We will definitely not be going back!
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