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  • Worst experience ever!! My fiancée and two children went to have dinner last night at this Applebees, it was our first and last time there!! There server didn't introduce herself I still don't know her name!! Not to mention we waited a good 6 to 8 minutes before even being talked to!! She approached our table and asked us what we wanted to drink while taking my kids orders she became very impatient and rolled her eyes when my son was undecided about what he wanted!! Mind you my children are 11 and 8 it wasn't as if I was allowing a toddler to order his own drink!! Right after getting out drink orders she immediately asked what we were eating!! Again rolling her eyes and being very visibly annoyed with my children as they ordered!! We ordered everything at once (drinks appetizers and entrees) to make it easy and because we sat so long we knew what we wanted!! When our server brought us out drinks she brought me the wrong drink I didn't say anything and just dealt with it!! We didn't see the server again until our appetizers came out!! She brought us steak wonton tacos with no side plates!! Not once did she check on us after dropping the tacos!! Mind you we need refills side plates and extra napkins!! We asked another server and got our refills and plates!! Our food arrived shortly after and the host who brought us out food handed my 8 year a heavy plate causing him to almost drop a hot bowl of Mac and cheese all down the front of him and again we sat and waited for things we needed!! The sauce that was forgotten and eventually a refill on our plates!! (We ordered the all you can eat special)After looking right at us and my fiancée trying to get her attention and her turning her head I asked to speak to a manager!! The manager Michelle came over I explained to her what was wrong and requested a new server!! Michelle apologized and got us what we needed including a new server!! Ok all could have been forgiven had my next plate of food not have come out cold and the wrong flavor!! The new server was really nice but almost seemed to be annoyed that she had to pick up another table that wasn't hers!! And not to mention we only saw her twice once to introduce herself and again to drop off our check which of course was wrong as well!! The appetizer we ordered was suppose to be half off but wasn't discounted on our check!! We didn't even bother talking to the manager again as she was all over the place and the restaurant was a mess!! We could hear other guests complaining about the same server and the horrible service!! Although Michelle was very kind and said sorry she also kept saying it's busy!! Like duh it's Friday night of course it's busy!! Being a server myself I was disappointed that Michelle the manager didn't do the little extra to help make us happy!! Maybe follow up with us or sense she was sooo busy maybe offered us dessert!! We would have even paid for the dessert we were never offered?! After switching servers I feel like we became a problem and the focus was to get us out other then making us happy!! I felt very uncomfortable and will NEVER be returning to this restaurant again!!!
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