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  • HORRIBLE SERVICE!!! My husband and I eat out every weekend and wanted to try something new. We were going to be in that part of town and thought it looked like a fun option. We made our reservation through Open Table and arrived promptly at 7 pm. We were shown a table that was right next to the door and the hostess stand and asked if we could instead wait for a more comfortable table to be available. The hostess told us we could wait at the bar. We went to the bar at the back of the restaurant and sat down and literally WAITED. Several people walked behind the bar and got drinks but none made eye contact with us or asked us if we wanted anything. Finally after 5 minutes of being ignored I asked one of the servers behind the bar if there was a bartender. He said no, but asked if we wanted something to drink. He gave us a wine list and then walked away. A few minutes later another waitress took our wine order and poured us our selections. Just then the hostess came by and told us our table was ready. We went to our table and the waitress who had taken our drink order came over to tell us the specials. She mentioned a scallops appetizer that sounded wonderful so I told her that I wanted that. She left to give us a few minutes to look over the menu. She showed up not more than a minute later to ask us if we were ready. My husband and I were still looking over the tapas and told her we needed a few more minutes. She then disappeared for 10 minutes. Finally, my husband flagged down another server and asked him to find our waitress. We gave her our order at 7:20. We order two salads and five tapas plates in addition to the scallops I had said I wanted. And then we waited and waited. We got bread but that was it - no scallops. Finally at 7:50 we got our salads. I was starving by then. We ate our salads and then waited and waited. At 8:20 I was getting really irritated and our waitress had not come by at all. Another server brought us sorbet. Our waitress came by and said that our tapas would be coming soon. My husband said that we were getting very hungry and I told her we had been waiting an hour already. She said nothing and walked away. Another server came by and said that the kitchen had made a mistake and the food would be out soon. He offered us more wine which I didn't want. Finally at 8:30 they brought us part of our order and then the rest at 8:40. I never got my scallops. I asked for the manager and told him how disappointed we were in the slowness and how our waitress walked away and didn't offer any explanation or apology. He said that the restaurant was very busy and that is why our food was taking so long. No apology. I told him that other tables had gotten their food quickly. He offered us more wine which we still didn't want and told him we wouldn't be coming back again. I have never had such horrible service in my life or not even been offered an apology or explanation. We won't be back again.
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