Will not go back, ever. The trouble started when I booked the appt. I didn't want to give my address to join the mailing list, this was apparently was a huge issue. It should not EVER take 20 minutes to book an eyebrow wax appt. Then I arrive 5 minutes early for a 1:00 and the women I had the appt with, Grace, wasn't even there yet. She finally arrived 5 minutes late and had to set up the room, this leads to another 5 minutes. I had someplace else to be so finally I left. Totally ridiculous. If I had been 10 minutes late it would have been a big issue. Real sick of a total lack of customer service around town lately!