I eat at the PF Chang's in The District at least once a month and am huge fan of the menu at this chain. The service is usually top notch, but my experience at this location was worth yelping about.
The hostess decided to look at me after I stood in front of her for two minutes. She told me the wait would be 45 minutes. Since I was meeting a long time friend for a concert I didn't mind.....
We waited, waited, and waited some more. We ended up waiting over an hour and fifteen minutes! The hostess was rude when we went up to check on it. She made us feel bad for asking. When we were finally taken to our seats we had to wait a while for our waiter. I'm getting used to all of this waiting by now even though I am starting to get hunger pains. No big deal.
We order and the waiter comes out with the sauce. Don't they usually do the sauce spiel every time? Maybe I'm just spoiled and use to the good service at the GV location. Regardless, he just poured the sauce and left. When we got our food the rice was the exact opposite of sticky rice. In fact, it was hard and resembled uncooked rice! Unbelievable. The good news was that the Dan Dan Noodles were out of this world! The distinct flavor of the cucumber cut the heat from the chile paste perfectly. The waiter did not ask if we wanted them cut. The Mongolian Beef was also a big hit. The meal would not be complete without their famous lettuce wraps which were delicious as usual.
Overall I was satisfied with the food and the presentation minus the uncooked rice. It's PF Changs, who doesn't enjoy the food? The staff, however was really rude and unprofessional and my guest and I were highly put off by this. Next time I am at this hotel I am going to the sandwich shop and sticking to my PF Changs in Green Valley.