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  • I really like the new Turtle Iced Coffee, however... this location is absolutely horrible. One day there will be hardly any chocolate, the next time I'm given a medium instead of the large I paid for, the next two times I'm drinking 80% cream (it should be TAN not white!). Today, they put a small amount of chocolate and caramel sauces in but forgot the syrup, so it tastes plain, not sweet. Out of the last 10 I bought, only 3 were good. The pure cream ones I ended up dumping down the sink. I am about ready to give up if it's not addressed and corrected. I'd rather pay more at Starbucks and not have the consistent frustration and waste. I hate singling people out, but I think the very short girl that seems to always be there needs to take a chill pill. Her obvious panic during rush times is affecting quality. It's probably not just her, but I know she's made poor drinks for me multiple times. I used to be a barista, and I owned morning rush. 20+ cups lined up, pulling shots (not the modern lazy push-button machines), steaming 6+ different variations of milk and foam at the same time (by myself), different temperatures, different recipes... cranked them out quickly and perfect every time. You stay calm and put your best efforts forth. That was my favorite time of day in fact. If you do your job well, you will feel good about your work and never get complaints and angry customers. One of my regulars hired me on the spot when she found out I was leaving. We had an awesome manager and team. My advice to McDonalds management is to encourage a relaxed and fun atmosphere. Relaxed and fun can still mean efficient and productive. When employees are happy and actually feel part of a team, they have good reason to WANT to do well. It's difficult to do a good job if you hate being there. If someone makes a mistake, coach, don't scold. I could be wrong, but I'm guessing that girl is always freaked out because she hasn't been coached properly.
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