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  • I was there yesterday to look at a dog, was told she would not be available for adoption until today at 10 am. I asked if I could pay the adoption fee and fill out all the paperwork yesterday & just come to get her the next day when she is able to be released I was told no that it is first come first serve. I also asked if I could pay in the morning as soon as they opened over the phone to make sure that I get the dog, the girl told me she would need to ask the manager but she was gone for the day, this was 2 pm on Thursday. I was told that the doors open at 10 am and to come in right at 10 to adopt her. I called this morning just in case I was able to pay over the phone the adoption fee and my daughter was on her way to be there when the doors open at 10, this is now only 9:15am. I was put on hold so that she could get the paperwork, she gets back on the phone and tells me that there is a woman there to adopt her. I said I thought you didn't open until 10 am & that the doors would not be open until then, clearly she let someone in prior to 10 am & I was given false information!! The staff yesterday was polite when I called to ask about coming to see the dog, but when I got there I waited in the line at the front desk and when it was my turn I said that I was there to see this dog that I was interested in adopting, I was told she is not available until the next day, I said I am aware of that but was told that I could SEE her today, the woman got an attitude and said yeah you can look at her but you cant take her out of the cage and you cant touch her and began to walk away, I asked OK how do I go about SEEING her (I've never been here before so I don't know the procedure), she just pointed and said go back there, didn't give me cage # or anything. HORRIBLE customer service and downright lied to me about adoption process, I would've been there waiting at 8am had I known that I could get in before 10 to ensure that I was able to adopt the dog. VERY sad that some animals will not get adopted due to rude and uneducated staff.
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