I previously reviewed and gave 5 stars. I still give the ER and medical staff full stars. However.....I have a very minor billing issue and have attempted to call multiple times. The wait for billing is running from 1 full hour to 41 minutes. I was told my wait time was 40 minutes. I was still on hold at 1 hour. The phone rang to get me to a rep finally and they switched me to auto billing. I have a legitimate issue with double accounts that cannot be fixed with automated billing. If I did i wouldn't have wasted my time. I pushed zero and I was back in queue at THE BEGINNING!! ARE YOU KIDDING ME?!!! UNREAL AND UNACCEPTABLE! Whomever is in charge of the billing department needs to be FIRED. HORRIBLE.