Pizza never fuly cooked and dough is raw.
Problem would be solved if they turn down the oven heat and left pizza in it to bake a bit longer. I've had their pizza on 4 different occasions and everytime the pizza near the crust is mostly cooked while near the tip is mostly raw dough. I took a few photos of the area of pizza between the crust and the middle of the pizza to show the dough.
Also pizza is left sitting around for a while so it ends up dry.