The food at Culver's in Tempe was delicious and the service was excellent. But when I went to Culver's on 28th Drive in Phoenix, I was very disappointed in the food and the service. There were only 2 cars ahead of me at the drive-up window, but I had to sit in line for about 10 minutes. I ordered a single Butterburger, fries, and a chocolate milk shake (which is the same thing I ordered in Tempe). The Butterburger had no taste, no flavor, and was kind of mushy. The fries weren't crispy. And the milkshake wasn't mixed enough (you could see swirls of unmixed chocolate syrup in it). I'll never go to the Culver's on 28th Drive again.