I'm very very satisfied with my experience, and as someone who always complains, that is a big compliment. My wax technician was Jackie. I must first say she came highly recommended. I've had waxing experiences in the past that made me very nervous about this one. Jackie really put me at ease by talking me through it. She asked me if I had any specific concerns and I told her about my previous, very painful experiences. She explained the their wax is cooler and the oil she put on my skin helped the wax to adhere to my hair only and not my skin thus limiting the pain. She was right. I will definitely be going back in 4 weeks as suggested!!!