Growing up in SoCal, I loved going to Panera! I would go after school and do my homework (using their free wifi) while drinking soup and eating half a sandwich!
Finding a Panera so close to home here in Vegas, I got very excited...but also was quickly letdown.
The food is great. It's consistent and I cannot complain but the service...man. When our food runner came by with our sandwiches she forgot which one she was holding and got irritated when we told her what it probably was. Then when we noticed that the soup was broccoli cheddar versus the chicken noodle we ordered, she suddenly became very defensive and started blaming the cook for cooking the wrong one when we weren't accusing her in the first place. Especially since we also work in the service industry, we hate it when we encounter rude guests/customers so we make sure that we don't become those rude customers when we go out. Sigh, it's just weird and not ideal to have a server to not be knowledgeable of the products she's serving or be so defensive when we were just politely asking her to double check our food.
Disappointed but at least I enjoyed my sandwich~