I normally love jack this is my go to spot usually at night! This time however.. went through The drive-through on Sunday, June 4, 2017 at approximately 2 AM. I ordered The jumbo Jack with cheese combo. I asked for no ketchup and to add mayonnaise and mustard to my burger. The server said so you want a plain burger? I reiterated I would like the normal Jumbo Jack with cheese I just do not want any ketchup and and I would like mayonnaise and mustard. (This is how I always get my burger) anyways, I got home and had a burger bun with mayonnaise and a burger patty. No cheese, lettuce, pickles, onions, tomato. I feel as if the server did this on purpose because he was having a bad night so he sent me home with a plain burger. Fast food is too expensive these days to not get what you order. I am still extremely annoyed about this my total was over seven dollars all for a hamburger with mayonnaise not to mention my boyfriend ordered the new barbecue bacon burger which should have onion rings on it which it did not!