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  • First off, I wish I could have given five stars but like life, it only takes ONE person to ruin what good that could have came to others. My GF and I were having issues with our phones so we decided to come into this store. Ryan, who is apparently a poor excuse for a manager, greeted us and I explained the issue I was having with my phone. Basically, the headset jack on the phone was faulty and simultaneously would give me alerts saying I'm plugging and unplugging my headset. Ryan was SO persistent that there was a software issue and asked if I had updated the software. It was already up to date and again he persisted that maybe something was in the hole of the jack. Believe me, before wasting time on my Vegas trip, I tried everything.. resetting, blowing air into the port, etc, to insure that there's no debris . Seems like he's more concerned about store profit than helping customers, who in fact, are in need of help. With that being said, I feel he needs customer service classes that he needs to enroll in. Verizon sales associate, Sarai, was more than helpful. She is the reason why I want to give FIVE stars for excellent customer service! Extremely friendly and patient with our needs. She took her time to help us out with both our phones when we were having some issues. She also explained some of the offers that would benefit us without having that "salesman" attitude. With that being said, if everyone had Sarai's attitude and personality, many more people would probably feel more at ease browsing around the store without feeling the pressure. She definitely made our Verizon experience pleasant. I also believe that Alexis, who may be the other sales manager, was polite and helpful as well. When Verizon calls me for their survey, I'll be more than sure to let them know.
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