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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-02-09 00:00:00 (xsd:dateTime)
itemReviewed	Arturo's Bar & Grille
http://www.openvoc.eu/poi#funnyReviews	4 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	Originally I had written a very negative and bad experience review of Arturo's ....The Manager/owner's sun responded saying that though he admitted fault on many of things I mentioned he also felt insulted and felt slandered. Well here is a more objective review.... Let me start by first summarizing my experience again. I went there with a big group. We arrived in two smaller groups. The first group to arrive had already had their drinks served to them by the time we(the second group) arrived. Our Group the second group sat down and was not approached by the same server. We got a different server. Who was not attentive. She got the wrong drinks.. Mixed up salad orders and went out for a smoke mid service allowing our food to sit under the warming lamp eventually getting cold... All this while we as the customer were told that our order was not out yet because that dish takes longer or was put in after. In reality it was ready just sitting under the heating lamp waiting to be served. It also gave many people in the group sickness after eating it. While there, we noticed the bartender coming out from around the bar and sitting with the customers as they drank and having a drink themselves... The manager/owner responded to these complaints by stating that one the server whom we had whom was not good was terminated shortly after our experience. Two that it is possible the bartender was off duty and was just sitting down to have a drink with some friends after work.... in regards to the server being terminated... Okay point made In regards to the bartender being off the clock or off duty a few things to mention One we actually watched them serve drinks from behind the bar then come around to the front of the bar and sit with friends and drink... then go back behind the bar and start serving drinks again. Now if they were off the clock it then becomes rude and a health inspector would ask how they would know if they are off the clock. We knew this person was a bartender and worked there by two things.. One we saw them behind the bar... Two they were wearing an Arturo's t-shirt. So even if they clocked out on register behind the bar there was no indication that they were no longer on clock. A health inspector say thats nice but they still have your shirt on so it looks like they work there. Also from a sanitation stand point your worker who may have washed their hands before serving now has sat down in front of the bar touched the bar rim and began serving again without washing hands... the bar may be washed throughout the day..but even in an hour the bar can have numerous contaminants which are now on their hand. In my previous review I mentioned that it seemed odd that the place which had just had a fire... a breaker fire not a grease fire seemed to be using many of its old items that were not damaged from the old place... One item I mentioned were the kitchen doors... Located in the same spot... I felt as though the doors were the same because 1. they were heavily heavily worn.... 2. If they were brand new doors the owner must have been going for a worn homey feel as the signs on the doors that indicate which door is for what were faded almost beyond recognition. In defense of his new place the manager/owner's son mentioned that famous dave's BBQ which is in the old chi Chi's spot still uses Chi's Chi's equipment. First of all there is nothing wrong with using old equipment as long as it is kept clean. Second of all Arturo's markets itself as a Bar and Grille... This means that its primary reason for existing and making money is a bar... with some grilled food... Arturo's is not a restaurant in a comparable sense to Famous Dave's. The Manager/Owner's son also made the comment that Arturo's couldn't have been doing that poorly if it managed to survive as a restaurant in a city that was once in the book of world records for the number of restaurants. Once again I say Arturo's is not marketed as a restaurant but a bar... thusly it is not comparable with the likes of Famous Dave's BBQ and others... Its market and major competition was Slam Jam's, was Pepper Joe's and is FatHead's. These are places that serve food but really are more about the bar. Perhaps his other locations such as Art's in Fairview can be considered restaurant but not Arturo's. In regards to the comments about the servers themselves and the place being burned down with the residents singing around it... I will admit that was cruel mean and opinionated when a review should be unbiased. This is why I posted this one an honest review coupled with my response to the manager and son of owner's claims and concerns I appreciate the response as it shows you do care.... but my concerns are warranted and I do know the history of North Olmsted and many of the legal sanitation laws. As I am in school to be a sanitarian. Thank you again for your respond mr. manager and owner. May you and your following enjoy many years of mediocrity
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Adam

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