I hate writing bad reviews. But this place does not deserve a good one.
First off, ambiance is nil. How hard is it to slap a few colors of paint on the walls and play some background music? It's not hard. I could do it in my sleep.
The food was good. Better than average even. It might have even been the best Indian I've tried in Cleveland thus far. And I think I've been to every Indian restaurant in the area. But when your overall dining experience just sucks then you're not likely to remember the tasty food. You'll just remember the negatives. I'm sorry to say Indian Delight, but our experience was much more negative than positive.
The service was absolutely terrible. We're talking bad to an embarrassing level. SO bad that I was actually worried about other tables and the people that were standing around for more than 45 minutes for take-out orders. There was a guy from Food Fetchers who was waiting about an hour for a take-out order. AN HOUR. And sure, that wasn't me but it was very irritating to hear the employees say "one more minute!" to him every 10 minutes. Whoever he was fetching food for was most likely NOT happy and neither was he.
The server was apologetic to everyone in the place except for my sister and I. She told one table that they had only one cook this evening. So sure, that was probably the hold up. However -- it was sort of insulting that because we were polite and understanding that we didn't get special ass kissing treatment like everyone else did. The table next to us got credited for items and the Food Fetchers guy did as well. My sister and I didn't get credited for anything. Just because we didn't complain. But then again, we didn't really have a chance to complain since the service was so short and the girl was flying around the place like a chicken with her head cut off. She would ask how things were and then literally RUN away before we could answer her. The restaurant wasn't packed either. At all. There were only a few other tables.
Also, like Carl A. mentioned -- the tables were just really creepy. Why were they covered in Saran wrap?
Next time, I'll get take-out. And if I wait for more than 15 minutes I will lay on the floor and kick and scream and throw a tantrum and rip tapestries off the walls. Maybe they'll pay attention to me then.