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  • Well let me first start off with telling you that the burgers are very satisfactory, they have some amazing vegetarian options that taste divine, which is why i gravitate to Toma. With that being said, if you are a ketchup lover and like having ketchup with your food, they might refuse to give you more than 2 packets, i have been a loyal customer pf Toma, and ordered almost every day, my bill at the end of the week would be 100$, i like having ketchup with my burger and i don't expect the restaurant to refuse to give me more than 2 packets, which is exactly what happened, i canceled my order worth 38$ because they refused to give me more ketchup. I know it sounds silly but if a customer wants more ketchup, you give them more ketchup, not tell me I'm limited to 2 packets per burger. This is the stupidest business practice i've ever experienced, they lost a loyal paying customer over a few packets of ketchup , so, although the burgers are divine, the customer service is lacking. I wont be ordering again, i don't appreciate being refused condiments with the food i'm paying for! Enjoy your packets of ketchup TOMA, i hope they pay your bills LOL
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