Even though I am not a current Lexus owner, I feel compelled to write a review because I brought my Grandmother's car in with her for service. My Grandmother is almost 86 years old (bless her!) and I often worry that could take advantage of her. She also is a bit feisty so I worry about her yelling at people so I like to take her to certain appointments so that neither of these things occur.
This Lexus is very clean. There is always someone there in the drive to greet you when you pull in. We were very excited to see that her former service advisor, Brett, from the Scottsdale location moved to this location. She has worked with him for many years and was sad to have to leave him when she moved to the Southeast Valley. He greeted her with open arms (literally) and she was so happy to see him. She said he always treated her right and fairly in the past. I also want to add that before we even knew Brett was there, she had an incident earlier in the week where her battery died while the car was in her garage. Lexus of Chandler was so kind to send a mechanic out, to her home, to replace the dead battery with a brand new one. There are not many dealerships that would do that and for that I am so grateful. They are efficient and provide very current and clean Lexus loaners. When shopping for my next car, I will definitely consider buying a Lexus from this dealership as I know we will be treated very well!