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  • This used to be my favorite taco bell in the Madison area. Polite staff, fairly quick service, food was seemingly always hot, fresh, and well put together compared to other locations. Having worked in the fast food/restaurant industry myself at one point in time, I know how ridiculous, rude, and belittling people can be, sometimes for no good reason. I strive to be as kind, understanding, and polite as I can be but this situation is one I cannot just overlook (again). On two separate occasions we have ordered a chicken quesadilla and after getting no more than half way through eating it discover a VERY LONG hair in the middle. TWICE! There is next to NOTHING more disgusting and unsanitary than having to pull a long unidentified hair out of your mouth that was unknowingly consumed with your dinner! It's so sickening I could puke, and both times the rest of our order was obviously thrown away. I did not complain the first time which was 3 or 4 months ago but we haven't eaten there since until tonight and sure enough, hair in the food AGAIN. I called the manager "Jenna" who apologized and offered to remake it for us...NO THANK YOU! The only reason I called was to bring it to their attention because it's so completely unacceptable. If it happened to us twice, surely it's happened to someone else. GROSS! I will never eat there again...I'd advise checking your food before you eat it people!
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