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| - Coming here is a gamble, that's probably why they have you sign a waiver acknowledging that it is a teaching school and that you will not be serviced by a professional. They also tell you up front that a haircut could take two hours. I knew all of this and read the reviews where some had a great experience and some had chunks of their hair missing. I figured if the students are at the stage where they are practicing on people then they should have a decent idea of what they are doing. So I took the risk and went in for a cut.
Luck was not on my side.
Showed up for my 9:30am appointment and the place was hopping. I browsed the makeup and hair care displays while others arriving after me were taken back. After 20 minutes I inquired about my appointment. Apparently my student was running a little late and when she came out she kind of just stood there and stared at me while the receptionist introduced us, twice. Off to an awkward start.
Back at her station she told me about the Brown Aveda experience, products they offered, and we discussed what I wanted done; basically just a good trim/reshaping and I even brought several pictures of myself with my hair trimmed and styled. Simple. We started things off with her having me sniff three sticks then her applying whatever one smelled the best to my scalp and attempting to give me a scalp massage. She said that she had been cutting hair for 7 months out of the year long program, but there was a lot of her looking things up on her tablet, flipping through papers, jotting down notes and quickly stepping away to ask a question or grab something. Next we went to the wash room where she shampooed my hair, put in a hydrating mask, put some oily products on my face, wrapped a warm towel around my face, awkwardly massaged my arms and hands with oily lotion, then rinsed my hair. I was in there for such a long time that my neck hurt from laying on that sink for so long.
Back at her station she gets approval from an instructor to start cutting my hair. Fast forward to almost 4pm and I've been at this place over SIX HOURS. At first I tried reading magazines and chatting a little, but a couple hours in my body started shutting down from sitting there so long, that I just started staring desperately at everyone and praying they could understand the "Help me!" brain signals I was sending out. All of the other students around me were on their second or third customer after taking a long lunch break. I was trying to be understanding and patient, my student was nice, but this girl had no idea what she was doing. I kept looking for a way out, but I didn't think I could make a dash for the door without causing a scene so I stayed, and died a little inside.
When it came time for the student to step away and the reviewer to come by and discuss my experience, I had tears in my eyes. I get that this is a teaching school, and while three different instructors came by to give advice (or actually stepped in to cut my hair themselves), none of them stopped to ask me how things were going or if I was fine sitting there for over six hours. Maybe I should have stood up and complained right away, but I don't have that kind of personality and I wanted to give this girl a chance; I kept hoping it would end up okay.
It was a pretty bad experience and my hair reflected that. The cut was choppy and uneven, there were so many products in my hair that it looked like I hadn't washed it in two weeks and the fumes were giving me a headache. The reviewer said she had heard about what was going on (so apparently the instructors were talking about it), apologized, did not charge me, offered to have another stylist wash and style my hair and asked that I don't let one bad experience ruin my view of their institute. I declined her offer and instead swiftly made my way out the door and headed home where I took some Ibuprofen and scrubbed my hair twice.
I can't give this place one star because I went in knowing it was a teaching school. However, I did expect the instructors to be more hands on and observant of their students and the customers. I came in for a simple trim and it never should have have taken over six hours. Instead of focusing on selling products and the free "perks", Brown Aveda needs to focus on teaching it's students how to master cutting hair.
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