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  • Had a very bad experience with Paws Playground and I would not recommend that anyone take their dog there for daycare. We had an initial assessment with Sue for our 7 month old lab/shepherd mix puppy. The assessment went well and she informed us that our dog is on the larger size of breeds that they would accept and that all male dogs must be fixed after 10 months of age to prevent any aggression between dogs. This was completely understandable and we both agreed to a 3 hour play date the following Saturday when Sue was working to see how our dog fit in. We dropped our dog off on the Saturday and Sue was not at the daycare like she told us she would be but we were greeted by another employee at the front door. We told her that if there was any trouble to give us a call and we would be back quickly. We did not hear from them for the 3 hours and arrived back assuming everything went well, however upon going in the front door we could hear our dog crying and whining. The one employee on staff that day came out 5 mins later and got our dog out of a confined kennel area not from the daycare area. She informed us that the daycare does not take dogs over 7 months that are not fixed for insurance purposes (contrary to the 10 months told to us by Sue) and that they do not want our dog at the daycare. We asked her how long he had been locked up in the kennel on his own and she told us he only lasted 5-10 mins playing with the other dogs before he got too "energetic" and she separated him at that time. I have no issue that they do not want our large puppy at their daycare, each company has the right to choose dogs that will fit in well. What we do have an issue with is the fact that after 10 mins they made up their mind that he wasn't going to be allowed and proceeded to lock our dog up in a kennel for the other 2 hours and 45 mins when we told them to call if there was a problem. When we picked up our puppy he was clearly distressed, panting, drooling and he had the runs for a day after. We attempted to email Sue to discuss this issue but we did not receive a reply or any reasoning for this poor treatment.
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