I had my hair cut and dyed a little over a week ago and I wasn't happy with the color. I called and they were super nice about me coming back to have it fixed. Tess helped me when I came back and she totally made my hair look great. She was really personable and helpful and knew just what to do. It was relatively fast and painless and she didn't make me feel like the grumpy complaining customer we all hate to face. I'll totally go back to her when it is time.