Ate here my first two days of vacation and on my first day the server tried to rip me off on my bill. When I told her she shorted me on my change she gave me a ride look and didn't apologize. My bill was $69.45 and when I went up to her she claimed that the bill was $70. I told her you cannot round my bill up and short me money. She finally gave me back my change difference after a good five minutes. Poor customer service.
My second day the server I had brought us our waters with no straws and when we asked him for straws he put his finger tips all over the mouth pieces and then placed them in our drinks. I then told him we wanted sealed straws and he went and came back. During these three times he was at our table, not once did he ask us if we were ready to order he would look at our table and go to his other tables and help them. Very rude. I had to tell him we were ready to order and after a couple of times of me telling him we were ready he finally began to change his tune. I've never seen such poor service like this at the Cheesecake Factory. It's a great place to eat with a delicious menu, but the servers at this location are bad.