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| - This is the third time we have come to this clinic now, the first 2 times were to have our dogs teeth cleaned. Today we went for their annual check up. Each time we have seen a different vet, and I can honestly say I have never warmed to any of them or been too impressed. Today we waited 30 minutes to see the vet, about 15 minutes in the waiting room/front of the clinic and the second 15 minutes in the examination room. Neither of us wanted to sit on any of the chairs they had as they were so covered in fur. Understandably it's a veterinary clinic where a lot of furry animals pass through but perhaps chairs that are not cloth would be a better option. After waiting in the examination room for 15 minutes I had to step out for some fresh air as the scented plug-in that was in this small confined space was making me feel ill.
The vet finally arrived; never bothering to introduce himself or apologize for the wait. We simply got a "who's first?". Listening to our girl dogs heartbeat, checking her eyes and ears, taking her temperature and then giving her vaccine he then moved onto our boy dog. Not once did he feel either of them over for lumps/bumps, ensuring their bones felt okay, feeling for funny things happening with joints...nothing. He then proceeded to stuff a human sized tongue depressor in their mouths to check their teeth. Not pulling back their cheeks to have a good look, rather I did that to show him it was okay to do so.
I would have expected that part of the annual exam is to take a good look over them, discuss their weight, nutrition requirements, exercise routines with us, especially as our dogs are starting to get a little older and are on the pleasantly plump side. None of this was ever touched on, and we shouldn't have to set expectations that this will be part of the examination, considering we are paying clients.
And lastly there wasn't an ounce of bedside manner, never talking to the dogs to calm them down as they were anxious and stressed. He simply wanted to get in and get out and on to the next customer. Didn't seem like this vet loved animals, but more of a money making business. The positive thing about this clinic is that their prices are very reasonable. But I guess you get what you pay for. If you come here expect to push the vets to get the kind of care/attention that you are requiring.
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