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  • Osaka has been making some changes recently and it has left me disappointed. In the beginning the service was bad because I somehow always got stuck with the rude server, Sophia but she's no longer there. However, I still went because Osaka had my favorite sushi there. Usually went during happy hour and with the new servers, they all had given me good customer service. I always order 4 of the same sushi roll because like I said, it's my favorite. Recently, they did something different and when I mentioned it to the server, she told me it's how they've always made it. It kind of bothered me that she tried to come up with an excuse rather than fixing it even though she eventually did. The last visit was the final straw for me. Again, I ordered 4 of the same sushi roll, to go, meaning I paid full price. My boyfriend picked up the order and when I checked to see if it was right this time, it was completely different! I thought they gave me the wrong sushi but turns out they got a new chef who makes it differently. Told my boyfriend to go get his money back but he talked me into keeping it. The sushi tasted completely different, didn't even finish all 4 of the rolls. The most irritating part about it is that Osaka doesn't even warn you when they make these new changes. No reason to return to Osaka now that my favorite sushi has been ruined. Only a matter of time until they close down.
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