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  • The service department of this dealership had ruined my rims that I had purchased with the vehicle at the same location while they were doing a rotation on my tires. They agreed to replace them after the damage occured. 2 years have gone by and everytime I ask my service advisor "Roy", he never responds or even gives me the courtesy to explain whats going on. I constantly get the run around from Roy and everyone on their team whether its "oh someone's on vacation," or "I'll take your number and call you back. I originaly paid $5000.00 for the set of 4 rims additional to when I purchased the car. It's normal business practice that if you damage someones property while doing repairs you take ownership to replace what you damaged. While they agreed to replace the two damaged rims it was all talk and everyone refuses to take responsibility after the fact. The last I was told was that they would reimburse me $300.00 for the two rims. Its almost insulting they would even offer that considering THEY sold me the rims directly. I have decided to take further legal action as this dealership and their employees clearly do not run an honest business. I have done a lot of business with this dealership and its sad that this is the way their customers get treated. I was hoping not to have to take further action, but I am left with no choice and wont allow this to happen to anyone else. Seems like its a common practice to rip their customers off. I refuse to recommend this dealer to anyone, and will be escalating my reviews through here, Yelp, Google, and the Better Business Bureau. They might sell you a $100,000.00 Escalade but their customer service certainly falls through the cracks after the sale is done. Beware of coming here for any kind of repair (even if your car is under warranty through them) as they will DAMAGE YOUR VEHICLE AND REFUSE TO REPAIR IT. I highly suggest not to visit this dealership at all and to make sure everyone you know is also aware of their shady business practices.
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