I got my bike as a "surprise gift" from this shop, love it! My boy who got the gift for me said he got very good service. When I went to pic it up the service was great, they adjusted my seat for me, I got a bell and off I went. I was in the store recently to do another seat adjustment, and straighten out my warped basked. I was in on a Saturday so the store was busy, but I did get help from two staff members. I've booked my first free service so we shall see how that goes.