From the moment I called Capitol Collision and spoke with Dave Smith, I felt a comfort level to trust them with my car. Unlike my insurance company, Capitol never gave me any run around as to the estimates and probability of totaling my car. Dave understood there is emotion involved between the embarrassments of an accident in general to being hopeful to salvage a car you took time in selecting for yourself. I received timely updates before the decision was made to fix my vehicle then constant during the repair process. Everything was explained as to what the car needed without an arrogance of assuming a woman did not understand the parts assembly. That was duly noted and appreciated by this customer who has experience belittling patronage in the past at auto shops. The end result matched the excellence in communication. My car looks amazing, as if off the assembly line again back in 2004. The paint matching is particularly stunning. I am also aware some items needed to be added in at the last minute, graciously approved by the owner Dan. Working with such a favorable independent business with sincerely courteous staff is something I will share with friends via any referrals I can send.