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| - If I could give no stars, I would. If I could give negative stars, I would. Absolutely dreadful experience with Monro. On Saturday, I was driving and the power to the dashboard died. The speedometer, gas meter, clock - everything stopped working. I turned the car off, and the lights stayed on. I took it to Monro because it was nearby my home.
I had to follow-up to find out what was wrong. I went to pick the car up. I was told I would have to take it to Chevy. I paid and the mechanic couldn't get the car started. He wanted to keep it longer to try to fix it. He said he needed to see the problem in action to know what to do.
I called back an hour later because he never called me. He said they figured out the problem, and with my okay, it would be fixed in ten minutes. I agreed. Had I not called I could have never known they had found the problem.
I was driving on Wednesday, and the power to the dashboard died again after Monro had told me they fixed it. I took it directly to Monro. The assistant manager (apparently he is either assistant manager or manager) said he couldn't get to it until Thursday. My daylights would not turn off, and he promised to disconnect the battery so as not to run it down.
Before he told me that, however, he told me the car was SAFE to drive. SAFE to drive with no speedometer to tell me how fast I'm going. He'd also said that on Saturday, so warning bells should have rung for me then.
I drove back to Monro at 9 p.m. to pick something out of the car and the lights were very visibly shining from the road. I popped the trunk and disconnected the battery myself, something I had never done before and should not have to have done.
No one called me Thursday. I called in the morning. I was told they would be looking at it shortly. I called two hours later when I heard nothing. The car wouldn't start. They would keep trying until the end of the day, I was told. They had no idea had to fix whatever was wrong.
When I came back to Monro to get the car towed, the car was sitting in the same place. I really question whether they did anything to try to fix it. My car is now waiting to be serviced at Day Chevrolet.
Monro is a rip-off. They charge an outrageous amount - the problem reoccurred not four days later. They didn't fix it. They just charged an insane amount and cost me just as much in time.
If you want to use Monro, be proactive. You have to chase them down for updates. They show little interest or care, and I will NEVER go back there again. If they were the last car place on earth, I would teach myself how to repair cars or I'd just learn to walk everything.
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