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  • From the day they opened until November 11, 2014 this has been our favorite pizza place. We order delivery or eat in the restaurant at least 3 times a month. On 11/3 our pizza was over 20 minutes past the promised time and so cold that the cheese was stiff and the slices had to be re-cut. On 11/11, we again ordered delivery ( I gave them a pass because 11/3 was a Monday during football season) I politely asked the person who took my order if they were very busy, when she seemed confused by the question, I explained the late pizza from the week before, she assured me they were not very busy and my order would arrive on time. An hour and 32 minutes later, my cold pizzas arrived with an apologetic driver who said "she sent your order to the wrong area. ON 12/13 ( I know, I'm stubborn, but I like their pizza) After waiting 2 hours for my pizzas, I called to speak to a manager. First) After hearing my complaint, he puts me on hold (Bad Move!) Second) After holding a few minutes, the phones clicks a couple times and then disconnects (really bad customer service) Third) After waiting several minutes for him to call back, I call again ( Now I'm really angry, but still somewhat civil) His responses were, and I will quote, "Oh, I was just about to call you back", "Yeah, I know this store has gotten really bad" " I hope you do call the corporate office to complain, something needs to be done" "We'll get that out to you a soon as we can" I told him to cancel everything, by now it was almost 8 p.m., I certainly wasn't going to make my kids wait till after 9 p.m. to eat dinner. Although I never received my order, they still charged my credit card. I called the corporate office, as I promised the manager I would. The corporate office took my complaint, promised to get back to me in "two days at the most". A week and a half later, Mike from corporate calls, apologizes for delay "personal issues", has nothing new to tell me. I tell Mike that they still have not removed the charge from my credit card, he says "well, you can just dispute that with your card company". Although they may not miss my 60-100 dollars a month, I hope this true and accurate account will persuade others to order elsewhere. Very bad restaurant, corporate office is no better.
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