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  • My warranty company, Fidelity National, sent out a work order to Water Heaters Only to replace our dead 65 gallon electric unit with a 75 gallon electric unit. The Technician was VERY helpful and was going to do research on a few 75 gallon units that would fit in our water heater build out based on brands they are contracted with that provide 75 gallon tanks. Within an hour I receive a call from the warranty company saying they were told it had to be a 50 gallon unit or we should cash out and install a gas or solar unit. My husband, who dealt with the tech, called back to the 800 number to find out what happened. He was told "we do NOT install anything above 50 gallon tanks". REALLY? You took a work order that was specifically for a 75 gallon tank when you do not offer that service. Now we are down for the weekend - cold showers! Shame on YOU Water heaters only!
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