Made appointment online but when I arrived was ignored by reception for a good 30 minutes. Then when she asked what I wanted, I said, "the service I booked an appointment for." My Groupon said "pending," so I had to pay cash. You pay up front if not a member. The areas are all private and the place is large. Curtains separate the areas so you hear people talking. My masseuse, Jessica, did a great job! She really went deep on my muscles with lots of pressure. I have back issues so painful massages are good because they loosen the muscles for me. She did hover by the tipping sign at the end; she seemed unhappy with the $15 tip I gave (on a $55 service, that was the full price). I'm never a big tipper so in my world, this is a decent tip. She grunted when I gave it to her, and couldn't immediately answer the question I was asking due to counting the $. I hope these people are paid an hourly wage and not living on tips. I was waiting for the argument but got out before anyone started pressuring. The place was pleasant. The service decent. I would return but am nervous about the tip pressuring. I think this is bad business and I could see people experiencing it.