I never thought I could write a bad review for Starbucks because how do you mess up Starbucks? Granted, this is a Starbucks in an airport but c'mon...one of the largest chains in the world.
I ordered an iced matcha green tea latte which 1) took longer than anticipated and 2) came out with just CHUNKS of un-mixed matcha powder sitting both on top and on the bottom of the drink. My first look at my drink, I tried my best to stir the powder in to mix it more and then when I figured maybe it was mixed in enough, I took a sip only to sip a huge chunk of matcha powder.
I'm not one to bring my food/drink back but I went back and asked the barista to remake my drink because I can't be sipping down chunks of matcha powder. The barista kindly asked if it was non-fat milk which I corrected because I don't do dairy but then I watched as she proceeded to just add ice and then PLOP a dollop of matcha powder on top of the almond milk. I thought, "Maybe she will mix it in better this time." NOPE. If anything, my replacement drink was WORSE than my first drink! How does she mix the matcha powder, you ask? She puts the lid on top and barely shakes it. You can visibly see the un-mixed matcha powder still sitting on top.
Did you literally just give me an even worse drink than the one I came back to complain about? Worst Starbucks experience ever.