I had an awful experience at this location last year and haven't been back. It's been about a year so I thought I would give them another chance. I went last Sunday for breakfast because I like the lunch for breakfast promotion that BK has. I walked in at 9:30 and visited the bathroom first thing. When I got to the sink to wash my hands, there was no soap in the dispenser. Really? I just used the bathroom and have no soap to wash up with?
I got to the front counter and ordered A chicken sandwich and onion rings. The register lady informed me that their fryer is broken and they can't make any fries or onion rings. Great! When did it stop working? Yesterday she explained. I told her just to bring out the sandwich. She took off to go do something and I was standing there, I realized that if the fryer is down, there was zero chance that they can make a fried chicken sandwich either. When she reappeared I asked her about that and she had a deer in the headlights look. That was enough to tell me I wouldn't be getting a chicken sandwich today either. I got my money back and got out of there.
When a patron can't get soap in the bathroom just minutes after the place has opened, that tells me that the manager is not completing their opening check list correctly. Any manager worth their own salt would at least stick their head in the bathrooms to see if it is stocked before they open the restaurant.
The other major issue is that the fryer at this location was broke down on Saturday and Sunday. The weekends are the biggest sales days for restaurants. Management cannot allow the fryer to be down all weekend. You have to get someone in there to get it fixed.
There are serious management issue at this location. I've been burned twice at this location and won't be back anymore, which is a shame; because I live just two blocks away.