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  • I checked into the Marriott Canyon Villas located on the same property as the JW Marriott on a Saturday evening. What better a way to start my vacation off right then a relaxing massage? I booked the special they were offering for Swedish massage for $99 for 50 minutes. When I checked in on Sunday am and received my locker I noticed that the men's steam room, Jacuzzi and saunas were all closed for remodeling! I booked a 10;00 am appointment so I could relax and enjoy the extra facilities and was totally bummed out. This was never mentioned regarding closure when I had booked my appointment. I mentioned this issue to my masseuse and she advised me the manager said they would resolve it at the front desk on my way out. The massage was very good but 50 minutes went by way to quick! After showering, sipping on camomile tea and relaxing in the lounge for about an hour I went to the front desk and they advised me that the service was complimentary! I wasn't expecting that and even advised the receptionist that a discount was sufficient but she said it was on the house since I was vacationing from out of state. I was impressed with the effort that management took to make things right! I would definitely return here again!
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