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  • Not trustworthy. The home warranty company sent these folks out to handle a stopped up drain. The technician made only a cursory effort to locate the main clean-out, then decided to root the problem from a roof vent. This makes the repair "not covered" because there was no main clean-out. This was a job done for my client. I went to the house and in a brief search located the main clean-out. (I am not a plumber) The technician did not indicate to my client that the repair would not be covered and insisted that he get a check from her for the work. The technician also attempted to sell her a main clean out installation for an additional $1500. He could have spent a few minutes and found the clean out, but instead attempted to intimidate the homeowner into paying for unneeded work. This company's technician acted unethically and took advantage of a first time home owner. DO NOT USE THEM. We have also filed a complaint with the home warranty company.
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