DO NOT take their FEEDBACK Surveys!!went for a 60 minute at the end of a work day and it was a bummer. She was tired and did not focus enough on the problem areas. Either way, it was the end of the day so I tipped her and left. I got an email for feedback and I took the time to provide feedback and submit. This lady called me from the centre and gives me a lecture about how I should make 90 min from now on and justifying her employee. Not once did she apologize for the bad service or thank me for the feedback. Just went on and on about the 90 min and imposing on me that it was my fault to expect service in 60 minutes. Thanks Massage Envy Rea Road location!!. 3 yrs I never had an experience of an insulting phone call like this with my ballantyne location. This centre doesent need feedback, they need a yes mam kind of customer. Kudos