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| - I bought a new apple I Phone 6s and I signed up for a 2 year contract with Verizon at this 16447 Scottsdale road location. I went here thinking I would get great customer service. I did as long as I was spending money. I had a problem with the new I phone. That's when their customer service went down hill big time. Three times I went back to Verizon asking for help. Each time they did something different to my brand new apple I phone, telling me it's fixed, but it was not. Finally, after 3 repeat times, I asked for a new phone, as this one was less that 90 days old. They offered me a reconditioned phone. Really? They honestly thought that was a fair thing to do. They offer me a rebuilt Apple I phone 6s, when I bought a brand new $649.99 Apple I phone 6s. I said "no thank you, I want a brand new phone."
I went down the street to the Apple store, where I should have gone in the first place.
They checked out my Apple I phone and said, "why don't we just give you a new Apple I phone 6s, at zero cost?" They took care of everything with a smile. How great is that?
So, the next time I want to up date my Apple I phone, I will go to the Apple store. I only wish I would have done that in the first place. The Apple store is where they treated me great and gave me great customer service.
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